Refund Policy

1. Eligibility

Items may be returned within [14/30] days of delivery if they are unworn, unwashed, in original condition, with all tags attached, and in original packaging. [SPECIFY ANY EXCEPTIONS: e.g., final sale items, underwear, custom pieces].

2. Non-Returnable Items

The following cannot be returned: items marked as final sale, [underwear / swimwear / accessories for hygiene reasons], custom or personalised orders, and items damaged by the customer after delivery.

3. Return Process

To initiate a return, contact [RETURNS EMAMAIL / use returns portal IF IMPLEMENTED]. You will receive a prepaid return label [IF PROVIDED] or instructions for arranging return. We recommend retaining proof of postage.

4. Refund Method & Timing

Refunds are issued to the original payment method within [NUMBER] business days of us receiving and inspecting the returned item. You will receive a confirmation email when the refund is processed. [SPECIFY: original shipping costs refunded / not refunded].

5. Exchanges

[WE DO / DO NOT] offer direct exchanges. If you need a different size or colour, we recommend returning the item for a refund and placing a new order. [IF EXCHANGES ARE OFFERED: describe process].

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within [7/14] days of delivery with photos and your order number. We will arrange a replacement or refund at no additional cost to you.

7. Return Shipping Costs

[RETURNS ARE FREE / RETURN SHIPPING IS THE CUSTOMER'S RESPONSIBILITY unless the return is due to our error]. Return shipping costs are [non-refundable / refunded if the return is due to our error].

8. Consumer Rights

Nothing in this policy affects your statutory rights under [COUNTRY] consumer law, including the right to reject faulty goods.